contact us

Telephone:

-07727035119

-07896 288545

Email: info@vivienbs.com

Or alternatively, use this form to contact us and inform us how we can help create the wedding stationery of your dreams.

Please insure to provide us with lots of details of your wedding and what you are looking for, so that a member of the team can deal with your enquiry in the best possible way.

Look forward to hearing from you

The VivienB's Team

Name *
Name
If you are interested in the VivienB's Bespoke Service, please provide as much information about your wedding as possible in the message box below, to allow us to create a bespoke designed sample just for you (Charges apply)
Do you require the Fast Track Service
Applicable if you require your items within 3 weeks. (£25 charge applies)
This allow us to make sure every bride and groom are reaping the benefits of `VivienB's
Tell us everything! Go on, just splurge all about your special day and tell us how we can serve you best.
VivienB's Terms And Conditions *
These can be found on our website at: www.vivienbs.com/terms-and-conditions

Thame
Oxfordshire
United Kingdom

07896 288545

VivienB's, of Thame, design and produce bespoke wedding invitations and corresponding wedding stationery in Oxfordshire for the UK and Worldwide, and have successfully been creating stationery perfection for over 4 years.

Our vision is to create wedding invitations and stationery that encompass's everything about you as a couple and the special occasion that your wedding day should be. We pride ourselves on producing high end quality save the date cards, wedding invitations, table plans, table cards, menus, place Cards, and Thank You Cards. 

We strive to be different from standard wedding stationery offered for weddings, and believe your guests should be as excited as you are, from the moment they receive their own guest wedding invitation, to the day they receive their Thank You card.

 

 

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Terms and Conditions

Business terms and conditions for when clients are purchasing wedding invitations online or Facebook.

VivienB’s Terms And Conditions Of Use

By using our Website, Facebook site and/or placing an order for goods, you confirm your agreement to the terms and conditions of VivienB’s, as set out below:

Conditions

An order for goods placed by you, the buyer, through our website, email, telephone or any other means, shall be subject to these terms and conditions.

All other terms and conditions expressed or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

These terms and conditions do not affect the statutory rights of any consumer.

The words ‘you’ and ‘your’ used throughout these terms and conditions, refers to the buyer/client.

The words ‘we’, ‘our’ and ‘us’ used throughout these terms and conditions refers to VivienB’s, the seller.

Copyright

All designs and stationery are copyright of VivienB’s. All rights are reserved.

Any unauthorised reproduction of VivienB’s designs or products is strictly prohibited. We take any unauthorised copying or printing of our design work very seriously. Legal action will be taken in all such cases. Any designs created for you using our bespoke service will remain copyright of VivienB’s.

In most cases, stationery purchased from VivienB’s incorporates our company branding logo and will be as discrete as possible. This is for copyright and branding reasons.

VivienB’s Range Samples

Physical samples are made available as part of our service to help you decide which collection design would be best suited to your requirements. Our samples are an indication of print and material quality only.

Colours shown in the images displayed on this website and electronic email proofs may vary slightly from the colours of the final printed product. This is because colours displayed on screen resolution and in print will be slightly different. However we try to show all stationery products and colours as accurately as possible. We do advise customers to order samples wherever possible before ordering stationery (Charges apply after 1st sample). This ensures that you are 100% happy with the design and colours before you buy.

Samples are available for all stationery collections shown on our website. One sample will be supplied to you (the buyer), free of charge, in the same format as they appear on this website. If you would like to alter colour(s) of your chosen sample, please indicate your preferences in the message section of the ‘Contact us’ form. Please note that there is a £10 non-refundable fee, for any design changes requested for samples, from any of the VivienB’s Range (not applicable to colour changes). This is then deducted from your final balance to pay, should you wish to proceed with the order.

Additional samples are charged per sample. Please contact us for further details.

Bespoke Samples

If you (The Buyer) are using the VivienB’s Bespoke Service to custom a unique design of stationery, then a non-refundable £25 or £50 Bespoke service fee applies (Depending upon the Bespoke level chosen) before any samples can be commissioned and sent to you. The £25 Bespoke Service fee entitles you (The Buyer) to:

  • Up to 1-hour, in home (within 10 miles of Thame, Oxfordshire) or a pre arranged telephone consultation. This allows for us to learn more about you as a couple and your wedding when creating your own personal design.
  • 1 totally unique sample design, based on the information provided by you, i.e. Theme, colours, size, shape etc.
  • Up to 2 revisions of text on your chosen design (As supplied by you)
  • Up to 2 simple design changes on your chosen design i.e. Card type and textures, minor structural changes etc.

The £50 Bespoke Service fee entitles you (The Buyer) to:

  • Up to 1-hour, in home (within 10 miles of Thame, Oxfordshire) or a pre arranged telephone consultation. This allows for us to learn more about you as a couple and your wedding when creating your own personal design.
  • 2 totally unique sample designs, based on the information provided by you, i.e. Theme, colours, size, shape etc.
  • Up to 4 revisions of text on your chosen design (As supplied by you)
  • Up to 4 simple design changes on your chosen design i.e. Card type and textures, minor structural changes etc.

All Samples and services can be ordered in the following ways:

  • By completing the ‘Contact us’ form on this website
  • By emailing us at info@vivienbs.com
  • By telephone - call 07896288545,

Orders

All orders for goods shall be deemed to be an offer by you (the buyer), to purchase goods pursuant to these terms and conditions.

Once you (the buyer) have contacted us, you will be contacted back within 24 hours by telephone or email so that we (the seller) can collect the details required for each item of your stationery request.

After you have decided upon which and how many items or services you require, a quotation will be sent via email or post. Once you have decided to proceed to purchase, based upon the sample and quotation (to be confirmed by you (the buyer) in writing via email or post), an invoice will be sent to you via email or post, for 50% of your total purchase price, and should be paid within 7 days of invoice. An additional invoice will be sent 8 weeks before your stationery order is due, for the remainder of the balance. After you (the buyer) have placed an order, paid your 50% deposit or made full payment and you have supplied us with the required information to feature on your stationery items, you will receive electronic stationery drafts by email within 5 working days.

All text that you (the buyer) would like to feature on your items of stationery must be supplied to us (the seller) in Word, Excel or Email format (this includes guest names). If you are using the personalisation service, we (the seller) will provide you with an excel document to complete the required information. We (the seller) are unable to produce your order if you (the buyer) do not supply us with this information, as and when we request it.

If you (the buyer) fail to supply us (the seller) with the required information to produce your order, VivienB’s cannot be held liable for being unable to complete your order.

It is your responsibility to check that your order details are correct before final payment and your stationery item(s) go to print. Once payment has been received and production has begun, refunds cannot be given, except in the unlikely event of an error on our (VivienB’s) part (see Return of goods).

The checking of proofs is the responsibility of the buyer. We require written confirmation either by signed physical sample return or e-mail stating that the proof(s) are correct and/or that the requested amendments have been made. We will not begin printing your order until you have confirmed that you are happy to proceed to final print. All confirmations will be dated and filed.

The cost of any order placed by the buyer allows for one set of text amendments. Any additional changes after this are charged at £10.00 per amendment.

Please note, there may be a slight difference in colour between your stationery items especially when printing at different times and using different machines/processes.  Any variations in colour that may occur will not result in a refund, reprint or return.

As the service we (the seller) provide is so completely personalised there is no minimum order per stationery type. 

No order, submitted by you (the buyer), is deemed as accepted by us unless and until we confirm acceptance of your order via e-mail or post.

We are entitled to refuse any order placed by you and will not be required to provide an explanation.

Bespoke Services

Our bespoke service involves an initial face to face or telephone consultation, during which we will gather as much information about you and your wedding as possible to enable us to design the perfect range of stationery for you. If you (The Buyer) are using the VivienB’s Bespoke Service to custom a unique design of stationery, then a non-refundable £25 or £50 Bespoke service fee applies (Depending upon the Bespoke level chosen) before any samples can be commissioned and sent to you. The £25 Bespoke Service fee entitles you (The Buyer) to:

  • Up to 1-hour, in home (within 10 miles of Thame, Oxfordshire) or a pre arranged telephone consultation. This allows for us to learn more about you as a couple and your wedding when creating your own personal design.
  • 1 totally unique sample design, based on the information provided by you, i.e. Theme, colours, size, shape etc.
  • Up to 2 revisions of text on your chosen design (As supplied by you)
  • Up to 2 simple design changes on your chosen design i.e. Card type and textures, minor structural changes etc.

The £50 Bespoke Service fee entitles you (The Buyer) to:

  • Up to 1-hour, in home (within 10 miles of Thame, Oxfordshire) or a pre arranged telephone consultation. This allows for us to learn more about you as a couple and your wedding when creating your own personal design.
  • 2 totally unique sample designs, based on the information provided by you, i.e. Theme, colours, size, shape etc.
  • Up to 4 revisions of text on your chosen design(As supplied by you)
  • Up to 4 simple design changes on your chosen design i.e. Card type and textures, minor structural changes etc.

 

All face-to-face consultations take place either in the client’s home or on mutually convenient ground and are at the discretion of VivienB’s.

VivienB’s (the seller) owns the rights to any bespoke design commissioned by the client (the buyer), and has the right to reproduce and add it to our standard range at any time. VivienB’s also reserves the right to use photographic images of your bespoke stationery design on the website, Facebook, Twitter, blog and in any form of advertising and marketing material including magazine features. This may include names and wedding details.

If you supply us with your own items e.g. photographs, to aid us in the design of your stationery VivienB’s will strive to ensure that your photographs are returned to you in exactly the same condition as we received them. However, electronic format would be preferable, as VivienB’s cannot be held liable should any loss or damage occur. Any photographs supplied by you (the buyer) to VivienB’s (the seller) for reproduction and sale will be accepted as full permission to do so. Therefore, you (the buyer) will be responsible for any illegal reproduction undertaken due to incorrect licensing or breach of copyright laws.

Language Formats 

VivienB's offer a service to have your stationery printed in a different language. There is a fee of £25 charged to you (the buyer) before this can be done. IT IS VERY IMPORTANT THAT YOU CHECK ALL YOUR PROOFS FOR ACCURACY IN LANGUAGE TRANSLATION. VIVIENB'S DO NOT ACCEPT ANY LIABILITY FOR ANY TRANSLATION ERRORS AFTER BEING PROOFED BY YOU (the buyer).

Proofs

Proofs are available to all clients and are a means of enabling you to check your chosen product design, wording and layout prior to the final prints. You, as our customer, are totally responsible for checking your personalised proof(s), which will be sent electronically, ensuring that the details and content are exactly as you want them to appear.

Once we have received your 50% deposit we are able to begin the personalisation process and can produce personalised email proofs for your approval.  The remaining balance (of 50%) will be invoiced 8 weeks prior to an agreed date that you require the items. We are unable to start the production process or dispatch any part of your stationery order for delivery until full payment is received and your proofs have been approved by you (The buyer).

We are able to provide physical proofs for approval by post, at the cost of an additional sample of £2.00, however we will only do this if requested to do so in writing by you (the buyer).

Notice of any amendments to your design, colours, wording or layout is required from you in writing and then the proof itself will be altered accordingly.

The quotes that we provide are based on one set of client text amendments on receipt of your email proof(s). Any additional amendments or proofs after the first set of amendments will incur a charge. The charge is £10.00 per amendment. For this reason VivienB’s strongly advises that clients thoroughly read and check the proofs in the initial receipt of the proofs, as this is a crucial part of the VivienB’s process.

VivienB’s will endeavour to ensure a high level of quality and accuracy in our proofs based using the information supplied by you (the buyer); however the responsibility of the all text, colours, guest names and appearance of final products will lie with you (the buyer) once you have approved the final email proof(s).

Once you have approved your email proof(s) and the product(s) have been printed any further changes will be charged at the full retail cost of the product(s) in question.

All text and details will appear in English unless you (the buyer) state otherwise in writing. You must supply any translations as and when required by VivienB’s.

Goods

As a client of VivienB’s you are responsible for gaining permission to use any photographs, hymns, poems or songs that you would like to feature on any of your stationery items. Any photographs, hymns, poems or songs, etc., supplied by you (the buyer) to VivienB’s (the seller), for reproduction and sale, will be accepted as full permission to do so. Therefore, you (the buyer) will be responsible for any illegal reproduction undertaken due to incorrect licensing or breach of copyright laws.

WARNING: Any items that are hand-finished with small attachments, such as ribbons, bows and gems, are not suitable for children under 5 years of age and animals, due to detachable small parts. Therfore it is advised to keep out of reach of young children and animals for their own safety. VivienB's does not take any liability for any injury, damage, or even death as a result of not adhering to this advice.

All designs and Web site content are copyright of VivienB’s.

All stationery items will be printed on the material we feel best suits the design of the relevant range. You (the buyer) do have the opportunity to change this material to suit your requirements by choosing from our list of cards. All materials and personalisation must be approved in writing (email is acceptable) before your goods go to final print.

VivienB’s accepts no liability for goods lost in transit and if requiring postage, will be sent via Royal Mail Recorded Delivery. Scheduled delivery dates are given as estimates only. VivienB’s will not be held liable for any losses as a result of failure to meet specified delivery dates. If you have not received your order, you must notify us as at your earliest convenience, but no later than 24 hours after the arranged delivery date.

Prices

All prices displayed on our website, quotes and invoices are non-negotiable.

Prices for our bespoke service will be quoted on an individual basis depending on your requirements as the buyer. 

There is a discount available on collection invitations only, for orders over 50 items per type of stationery and will be included in your stationery quotation if applicable. This not applicable in conjunction with any other offers or discounts available , unless agreed in writing to you, by us (the seller).

Once you have received a quote from us this quote is fixed and final and valid for 14 days. Once you have paid for your order in full, we are able to remove items from your order and refund the cost of such items at our discretion.  If we make a decision to refund the cost of any stationery items you (the buyer) have chosen to cancel, there will be a £10.00 administration charge invoiced to you.  This is to cover the cost of paper work and time involved. If production has already started then there will be no refund.

Once you have received an invoice it must be paid in full within 7 days of the invoice date.

Payment terms

All prices listed and quoted by VivienB’s are in Great British Pounds Sterling. For orders made outside the United Kingdom prices listed and quoted will exchange to the relevant currency depending on the exchange rate at that particular time.

Payment is required in two stages. The first stage of payment is required before we begin work and this will be a 50% deposit based on the quote we give you. This will cover initial proofs of your items and will secure the 6-week production dates for your items to be made.  The second stage of payment (the remaining balance of 50%) will be invoiced 8 weeks prior to the agreed estimated date that you require the items.

No stationery order will be printed, available for collection or be dispatched for delivery until full payment is received and cleared through our bank account. This ensures that ownership is passed to the customer once collected/posted. All products remain the property of VivienB’s until full payment is received and cleared. The design copyright will always remain as VivienB’s.

Once any payment has been received from you (the buyer) this is taken as confirmation from you that you have read and agree to all terms and conditions of VivienB’s as listed above and below.

Payments for all services or items can be made by the following methods:

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  • Bank Transfer (BACS)
  • Online Banking
  • Cheque (Low fees apply. Please check with VivienB’s first)

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All items and services remain the property of VivienB’s (the seller) until they are paid for in full by you (the buyer). All Design and intellectual property will always remain the property of VivienB's.

Delivery (Postage and Packing)


Delivery of samples will be dispatched to you (the buyer) via Royal Mail First Class post.

Delivery of orders will be dispatched to you (the buyer) via the Royal Mail Recorded (signed for) delivery service or alternative courier service on behalf of VivienB’s, which will require a signature to provide us (the seller) with proof of receipt.

Postage and packing will be charged based on weight from Royal Mail, and will be invoiced once your items have been created and weighed, for accuracy.  You may be offered the option to collect your items in person, but is at the discretion of VivienB's.

For delivery to over seas countries please contact us and we will be able to quote you a delivery cost.

VivienB’s strives to meet all delivery deadlines. However, all agreed delivery dates are approximate and VivienB’s cannot be held responsible or accountable as a result of failure to deliver on any set date or dates.

VivienB’s accepts no liability for goods lost in transit.  As you (thebuyer) are billed for postage and packaging (delivery), as soon as the seller has dispatched your (the buyer’s) order/goods, complete responsibility is handed over from the seller to you (the buyer).  If the buyer’s goods do not arrive as scheduled or it does not arrive, it is the responsibility of the buyer to pursue the goods in transit.  The buyer may request the parcel tracking number from the seller at any time after their goods have been dispatched.

VivienB’s is not liable for any consequential loss.

Return of goods

You, the buyer, will inspect the goods as soon after delivery as is reasonably practicable and will notify us of any shortages, defects in the goods or any other complaint in respect of them within 3 days of receiving the goods.

We are confident that you will be happy with the stationery that we provide for you, however, in the unlikely event of any errors occurring on the part of VivienB’s, these will be rectified at our cost. Please contact us within 3 days of receipt of goods, in order that action can be taken. We will ask that any stationery in question be returned to us, accompanied by a letter detailing any faults or damage (postage will be reimbursed to you (the buyer) once it has been established that the fault lies with VivienB’s). Stationery will be replaced or rectified as required based on an individual case basis and all settlements will only be made with replacement stationery.

If you (the buyer) fail to comply with this clause, we will not be held legally liable in respect of this or any other compliant, which should have been brought to our attention within this 3-day period.

Your Warranty

You, the buyer, warrant that all details provided on the order form and any approved quotation provided for the purpose of purchasing the goods are correct, that the bank account you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods.

Payments for all services or items can be made by the following methods:

  • Bank Transfer (BACS)
  • Online Banking
  • Cheque (Fees apply. Please check with VivienB’s first)

All items and services remain the property of VivienB’s (the seller) until they are paid for in full by you (the buyer). All Design and intellectual property will always remain the property of VivienB's.

 

Limitation of Liability

We use all reasonable endeavors to carry out our obligations within a reasonable period of time but will not be liable to you (the buyer) for any loss, costs or expenses arising directly or indirectly from any delays in doing so, and we will not be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of our obligations in relation to this Agreement, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control:

Act of God, explosion, flood, tempest, fire or accident; War or threat of war, sabotage, civil disturbance or requisition; Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; Import or export regulations or embargoes; Strikes, lock outs or other industrial actions or trade disputes; Difficulties in obtaining raw materials, labour, fuel, parts or machinery; Power failure or breakdown in machinery.

If we are prevented from carrying out our obligations in the above circumstances, we will notify you in writing. If we are still prevented from carrying out our obligations 3 weeks from the date such notice was sent, then either party may give written notice to the other cancelling the Agreement. If the Agreement is cancelled in this way we accept no liability to compensate you for any loss or damage caused by failure to perform.

Except where you (the buyer) are dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 section 12) we do not give any warranty, guarantee or indemnity as to quality, fitness for purpose or otherwise of the goods.

Except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of, or in connection with, the supply of goods other than as a result of a breach of an obligation arising under the Sale of Goods Act 1979 (as amended) and the Supply of Goods and Services Act 1973.

WARNING: Any items that are hand-finished with small attachments, such as ribbons, bows and gems, are not suitable for children under 5 years of age and animals, due to detachable small parts. Therfore it is advised to keep out of reach of young children and animals for their own safety. VivienB's does not take any liability for any injury, damage, or even death as a result of not adhering to this advice.

Website

We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavors to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

All drawings, images, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods.

We may also change, suspend, or discontinue any aspect of the website, including prices, terms and conditions, availability of any features, information, database or content or restrict access to parts or all of the website without notice or liability.

Any price increase will not affect any confirmed orders.

External links are provided on our website for your convenience, however they are beyond the control of VivienB’s. When visiting external links featured on our website you must refer to that external website’s terms and conditions of use. VivienB’s holds no responsibility for any experiences or transactions you may have with these sites. 

General

We reserve the right to use photographs and physical copies of your (the buyer's) personalised stationery items for our website, blog, newsletter and wedding show exhibitions at any time.

We may from time to time change, alter, adapt, add or remove portions of the terms and conditions, but if we do so we will post any such changes on the website.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.

English law will apply to this Agreement, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

The headings in this Agreement are for convenience only and will not affect their interpretation.

Privacy Policy

At VivienB’s we are committed to protecting your privacy and maintaining it throughout.

We use the information you (the buyer) provide us to take payment for any goods/ services you have ordered. VivienB’s may also use the details you provide us for marketing purposes to make you aware of new products, services and special offers available from us.  If you have submitted your contact information to us through an enquiry, order or wedding show and you do not wish to receive any further contact from VivienB’s then you must confirm this to us on the contact form on our website. You can also reply to the email with OPT-OUT or click unsubscribe (where applicable) to be removed from our contacts list.

If we have a query in relation to your order, it is normal for us to make contact with you via telephone or e-mail.

We will only pass your details on to third parties for possible marketing purposes; however, we will only do so if we have your approval.

VivienB’s will not disclose your payment details to any third party at any time. We are committed to maintaining the security of your payment information.

If you have any questions regarding our Privacy Policy, please do not hesitate to contact us.